Assistant Manager/Manager (CLM Team)

Experience 3 - 7 yrs
Job Location Bengaluru
CTC Best in Industry
Skills sales, Strategic account planning, customer facing roles, finances, AXP products/ services, data analytics, consultative selling, Handling objections, ms office suite, payments View More

Job Description


- The primary focus of this role is ensuring profitable relationships with key merchant partners. This role will redefine relationships to be more condition-based through understanding the needs of key merchants in a rapidly evolving payments industry environment. Reinforcing core American Express value and strategy against these needs, along with emerging market-place technologies, will be critical
- Own the relationship with key merchants in an effort to drive charge volume, grow transactions and increase merchant satisfaction
- Enhance premium value delivery to the accounts to minimize D.R. erosion and enable "value recapture".
- Drive network enhancement initiatives
- Manage a portfolio of key/potential accounts in market, providing proactive servicing to the most important partners and reactively manage the remainder
- Influence leadership and other levels in the partner organization
- Support in Fraud Prevention / Education
- Work with Central Marketing Organization to support select industry initiatives
- Outperform competition and expand our capabilities
- Work closely with accounts and the American Express back office teams to ensure that all technical and financial issues are resolved quickly and efficiently
- Develop and implement targeted marketing campaigns that will both deliver additional card member benefits and drive spend with accounts.

Leadership Outcomes:

- Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with a digital mindset and deliver the world's best customer experiences every day

Past Experience:

- Sales background
- Payments knowledge
- Academic Background:
- Minimum 4-6 years of experience post MBA with 3 years in a customer facing role.

Functional Skills/Capabilities:

- In-depth understanding of clients, payments & market landscape
- Strategic account planning
- Understanding of financial basics
- In-depth knowledge of AXP products/ services to create a differentiated value
- Technical Skills/Capabilities:
- Execute end to end offers
- Negotiation enabled by data & analytics
- Consultative selling skills
- Handling objections

Knowledge of Platforms:

- MS office suits (Excel, Word, Powerpoint, Access)
- Behavioral Skills/Capabilities:
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage