Business Operations Consultant

Experience 5 - 8 yrs
Job Location Pune
CTC Best in Industry
Skills business operations, client engagement, team management View More

Job Description

ZS Associates : ( ZS is the world’s largest firm focused exclusively on helping companies improve overall performance and grow revenue and market share, through end-to-end sales and marketing solutions – from customer insights and strategy to analytics, operations and technology. More than 5,000 ZS professionals in 22 offices worldwide draw on deep industry and domain expertise to deliver impact for clients across multiple industries

ZS’ India Capability and Expertise Centers house more than 60% of ZS people across two locations based in Pune and Gurgaon. Our teams work in conjunction with onshore colleagues to deliver our sales and marketing projects to our clients. The Centers primarily support client projects based in North America, Europe and East Asia in the areas of Business Analysis, Business Operations and Business Technology.
ZS’ Business Operations group helps improve clients’ marketing and sales functions and reduce costs. ZS identifies improvement opportunities and challenges, and design new processes that deliver substantial improvements in effectiveness and efficiency. We also offer outsourcing solutions that operate activities more effectively and at lower cost.

Job Description :

Business Operations Consultants (BOCs) manage overall projects and client engagements. They support our clients’ marketing and sales activities and ensure productivity and profitability in their business operations. As Business Operations Consultants advance in their career, they may choose to specialize in a particular industry, operations practice area and/or client relationship. As a BOC, you will:

 Enable and support marketing and sales business processes
 Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilities
 Lead major process enablement and re-engineering initiatives
 Manage large teams across offices and coordinate multiple work streams to produce high-quality results
 Provide thought leadership and innovation, advising internal groups
 and leading initiatives on business operations excellence
 Manage client relationships to ensure long-term strategic partnerships
 Participate in business and strategy development
 Work on multiple client engagements, strengthening analytic and project management skills

Qualifications :

Graduates with a bachelor’s/master’s degree in technology or engineering and a MBA, plus 4-5 years of prior project management experience in technology or operations. In lieu of an MBA, 5- 8 years of relevant work experience may substitute. In addition to a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university, we seek individuals with the following personal skills:

 Team orientation and leadership experience
 Process management and improvement focus
 Strong work ethic and personal initiative
 Structured problem solving skills
 Ability to lead large engagements
 Strong communication, business acumen and personal impact
 Ability to work in global cross office teams
 Mastery of Lean Six Sigma principles (Black Belt certification preferred)
 Creative and innovative mindset
 Client service orientation.