Junior Process Associate - Operations

Experience 0 - 1 yrs
Job Location Gurugram
CTC Best in Industry
Skills analytic problem solving, mathematics, written and verbal communication abilities, customer service, quality, commitment, keyboard skills, research, followup, flexibility, microsoft word excel, checklists, calendars View More

Job Description

Role Description :

Person would be responsible for validating and updating customer details from the imaged documents on to the various client systems.He/She will also be responsible for communicating with various other departments for follow up or escalations as per business requirements.Strong analytical and written communication skills will be elementary for the role.

Education/Experience :

- Non-Technical graduate (Regular/Correspondence)
- Minimum - Graduate (Result awaited candidates cannot apply)
- 0 - 6 months Experience
- Ready to work in Below shifts (8:00 AM - 4:30 PM, 1:30 PM -10:00 PM & 5:30 PM - 2:00 AM)

Skills/Knowledge :

- Strong analytical and problem solving skills
- Strong Math Skills
- Strong written and verbal communication skills
- Strong commitment to customer service and quality
- Excellent Keyboard Skills
- Strong research and follow-up skills
- Proven ability to successfully cope in a fast-paced, demanding environment
- Proven ability to work independently and in a team environment

Responsibilities :

- Processes customer requests in a timely and accurate manner
- Communicates with customers through written correspondence
- Maintains flexibility in a high speed, demanding team environment
- Using PC application and functions such as Excel and Word to update and load data sets
- Creating and monitoring the processing checklists and calendars